Privacy Policy
Payment Transaction Information Security Statement
Throughout the entire payment transaction process on the website https://www.inspireivory.com, we will only store the core detailed information of your completed orders, including the names, specifications, models, quantities, transaction prices, and purchase records of the products in our four categories: visual art ornaments, casual leisure elegant goods, floral and fabric soft furnishings, as well as lighting fixtures and wall decorations. Your sensitive financial information such as complete bank account numbers and payment card numbers will not be retained, which technically guarantees the security of your payment and fund information at the underlying level.
When you submit contact information, email addresses and consultation materials related to home decoration on our website, you shall properly keep your account passwords and locally stored service usage information on your own. Meanwhile, you are obliged to promptly notify the website https://www.inspireivory.com of any unauthorized information access, abuse, security vulnerabilities, and any situation where your registered username and password are retained by third parties, so that we can take protective measures as soon as possible to prevent your rights and interests related to custom art ornaments, soft furnishing matching appointments, wall decoration installation after-sales and other related services from being damaged.
Scope of Personal Information Usage
The personal information we collect and use is only applied to the following legal and compliant service scenarios:
● To introduce various home decoration products and supporting service information to you, including new product launch notifications, updates of popular art ornaments, sharing of floral soft furnishing matching skills, etc., helping you better understand and select suitable home goods such as visual art ornaments, leisure elegant items, fabric soft furnishings, lighting and wall decorations;
● To deliver the home decoration products you purchased, ensuring that you can receive intact art ornaments, floral soft furnishing materials, custom wall decorations and other products in a timely manner;
● To send you activity notifications related to the website https://www.inspireivory.com, such as new home decoration product promotions, offline soft furnishing experience invitations, member exclusive welfare benefits, etc., so that you can enjoy more exclusive rights and interests;
● To prevent illegal activities that undermine user account security or impersonate members, and protect your account security during the process of selecting art ornaments and booking soft furnishing matching services;
● To contact you and solve problems in special situations, such as feedback on quality issues of decorative ornaments, communication of logistics exceptions, synchronization of custom soft furnishing order progress, etc.;
● Only to confirm and complete transaction communications related to https://www.inspireivory.com, and your personal information will never be used beyond the agreed scope.
In case of mandatory legal requirements, we will legally cooperate with judicial authorities (including courts, procuratorates, public security investigation agencies, etc.) to provide necessary user information for the investigation of relevant illegal acts. Except for the above legal circumstances, no entity has the right to illegally infringe on your personal information.
Personal Information Storage Period
Your personal data will be kept in encrypted storage continuously until you actively submit a request for information cancellation or account deregistration. During the storage period, all your personal information will be confidentially stored on the encrypted server of https://www.inspireivory.com, ensuring that your privacy contents such as art ornament purchase records, soft furnishing matching appointment information, and custom wall decoration after-sales files will not be leaked.
Scope of Entities That Can Access Personal Information
Only the following legal entities can access your personal information within the necessary minimum limit:
● Xishui County Kunyang Trading Co., Ltd.
● Partners who have signed formal service contracts with Xishui County Kunyang Trading Co., Ltdƒ. The partners can only obtain necessary information in accordance with the contract agreement to provide corresponding services. For example, the logistics distribution service provider obtains your address information for the delivery of art ornaments, and the custom soft furnishing after-sales service provider obtains necessary order information to provide wall decoration installation and debugging services. All partners must strictly abide by the confidentiality requirements of this privacy policy;
● Situations where the company provides user information to cooperate with investigations in accordance with the statutory requirements of state authorities;
● When a transaction dispute related to home decoration products occurs between the buyer and the seller, and both parties jointly request our company to intervene as a neutral mediator, relevant order and contact information will only be retrieved within the scope necessary for mediation.
Information of the Personal Information Collection and Management Subject
● Company Name: Xishui County Kunyang Trading Co., Ltd.
● Address: No. 2, Group 8, Miaohe Village, Caihe Town, Xishui County
● Email: beauty@inspireivory.com
Channels for Users to Access and Edit Personal Data
You have the right to contact https://www.inspireivory.com to apply for checking, updating, adjusting or canceling your personal information. For example, after you change your contact address or contact information, you can update the information on the website in time to ensure that we can accurately get in touch with you, and guarantee the smooth development of services such as art ornament purchase and custom soft furnishing services.
If your relevant rights and interests are damaged during the process of purchasing decorative goods and experiencing services, you have the right to submit complaint feedback to the management committee of the website https://www.inspireivory.com. After receiving the feedback, the platform will verify the situation as soon as possible. Once confirmed, we will take remedial measures in time according to the severity of the problem, including returning and exchanging art ornaments, following up on after-sales of custom soft furnishing orders, and taking corresponding disposal measures for non-compliant merchants.
User Information Security Protection Commitment
https://www.inspireivory.com undertakes to strictly keep customers' personal information confidential in accordance with relevant personal information protection policies. We will collect and use each customer's information only with the customer's consent, unless otherwise stipulated by laws.
Without the customer's consent, we will not use, transfer, provide or disclose customers' personal information to any third party, ensuring the privacy security of customers during the process of purchasing home decoration goods.
If the information server is attacked by hackers and leads to the loss of customers' personal data, https://www.inspireivory.com will be responsible for reporting the incident to the investigation authorities and notifying customers in time, and try our best to reduce the possible losses caused by information loss, such as preventing art ornaments from being incorrectly signed for due to address information leakage.
We absolutely guarantee the security of all online transaction information of customers on https://www.inspireivory.com, including digital accounting invoice information and documents, ensuring that the transaction records of customers purchasing home decoration are clear and safe, which is convenient for customers to query and safeguard their rights.
The website management committee requires individuals to provide all relevant personal information during registration/purchase, such as full name, contact address, email address, phone number, account number, payment card number, etc., and be responsible for the legality of the above information. If the management committee believes that all personal information provided by the customer during the initial registration is incorrect, the management committee of https://www.inspireivory.com will not bear the responsibility, nor will it resolve any complaints related to the member's rights and interests. For example, if the art ornaments cannot be delivered accurately due to the wrong address provided by the customer, the consequences arising therefrom shall be borne by the customer themselves. At the same time, we will also regularly review the collected personal information to ensure the accuracy and completeness of the information.
Personal Information Related Complaint Handling Mechanism
Members have the right to send complaints to the management committee of the e-commerce transaction platform https://www.inspireivory.com regarding the disclosure of personal information to third parties. Complaints can be sent to the company address or via email, with the designated contact email being beauty@inspireivory.com. The company will implement technical and professional measures to verify the reported content, and the processing period for customer personal information related feedback is 15 days, ensuring that customers' problems can be resolved in a timely and effective manner.